Contact IB Surgical
🌐
Departmental Inquiries & SLA Response Matrix
Select the appropriate department below to guarantee the quickest resolution for your clinical requirements.
| Department / Desk | Target Response SLA | Direct Contact Channel | Scope of Assistance | Availability |
|---|---|---|---|---|
| 🏥 Hospital & Bulk Procurement | ⚡ 2 – 4 Business Hours | info@ibsurgical.com | Proforma Invoices, BOQ pricing, formal hospital tenders & contracts | Mon – Sat |
| 💬 Emergency Clinical & WhatsApp Desk | ⚡ Under 15 Minutes | +92 311 1333303 | Urgent OR replacements, instrument photos, real-time stock checks | 24/7 Global |
| 🛠️ Custom OEM & Surgical Blueprints | 📐 24 Hours | export@ibsurgical.com | CAD/STEP drawings, custom ergonomics, golden sample forging & laser branding | Mon – Fri |
| 🛡️ Quality Assurance & RMA Intake | 🔍 24–48 Hours | info@ibsurgical.com | RMA authorization numbers, batch metallurgical testing, ISO/CE compliance | Mon – Fri |
Direct Factory & Export Desk
Send Us a Clinical Inquiry
Whether requesting hospital tender pricing, bulk catalog quotes, or bespoke surgical tooling, our technical engineering team is ready to assist.
Direct Channels
Live & AvailableOfficial Export Inboxes
General / Sales:info@ibsurgical.com
Hospital Tenders:export@ibsurgical.com
Global Manufacturing Headquarters & Intake
Unit 107 Ikram plaza near kfc kashmir raod Sialkot, 51310 Punjab Pakistan
Locate on Google MapsFactory Operations & Shifts
Monday – Friday:9:00 AM – 7:00 PM PKT (UTC+5)
Saturday:9:00 AM – 4:00 PM PKT
Sunday:Factory Closed (Emergency On-Call 24/7)
⚡ Emergency Surgical Supply Requirement? Our on-call clinical desk monitors WhatsApp around the clock for expedited hospital emergency shipments.
IB Surgical Manufacturer Assurance
- French & German AISI Medical Grade Stainless Steel
- Tested for 1,000+ Autoclave Sterilization Cycles
- ISO 13485:2016 Certified & CE Directive Compliant
- Free Laser Etching & Hospital Departmental Serialization
- Free Worldwide Express Shipping on Orders $1,000+
Manufacturing Heartland
Get DirectionsSialkot Surgical Industrial Zone
Unit 107 Ikram plaza near kfc kashmir raod Sialkot, 51310 Punjab Pakistan
Frequently Asked Clinical Questions
Everything you need to know about procurement, OEM capabilities, and international compliance.
100% Quality & Clinical Satisfaction Guarantee
Ready to Equip Your Surgical Suite?
Have questions about instrument specifications, need custom OEM ergonomic modification, or require immediate hospital proforma pricing? Our direct clinical desk is at your service.
📧 info@ibsurgical.com💬 WhatsApp: +92 311 1333303📍 Unit 107 Ikram plaza near kfc kashmir raod, Sialkot, Pakistan